Waterloo Student Housing Frequently Asked Questions

Answers

  • Q. Can I fill out my application online?
  • Absolutely. We encourage you to do so. It is simple and self-explanatory. Just follow the steps as they appear after you press the “APPLY ONLINE” icon on our website. In case you get stuck, please do not hesitate to call us at (519) 884-8819
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  • Q. What does the rent include?
  • Rent includes your basic use of all common apartment facilities plus the bedroom of your choice, use of all common area amenities and the added utility package (charged with rent, but considered separate). The Utility Package includes utility charges for water, gas and hydro, as well as, Internet and cable TV. It does not include landline telephone connections.
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  • Q. When is rent due?
  • Rent is due on the 1st of every month. All payments are made by pre-authorized withdrawal and debited directly from your account. We can also accept post-dated cheques, or cash, credit or debit in the rental office.
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  • Q. What is an individual lease?
  • An individual lease is a contractual agreement that provides each resident with their own separate lease agreement and responsibility for only his/her monthly rent installment and applicable parking and other individual charges (if any). By signing an individual lease, you are only taking responsibility for your rent installment and lease terms and will not be held liable for any delinquent amounts owed by your roommate(s).
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  • Q. Do I get a bill and what about tax receipts?
  • If at any time you wish to see a statement of any charges and payments, feel free to e-mail myrezonlester@studenthousing.com and we’ll be happy to send you a Resident Statement. Tax Receipts need to be requested at the end of the calendar year, providing your name and suite/room number to myrezonlester@studenthousing,com and will be received via e-mail in PDF form within 48 hours of the request.
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  • Q. Does the lease require a guarantor?
  • Yes. The guarantor will need to sign both the lease and the guaranty agreement.
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  • Q. Can I request a specific suite and bedroom unit?
  • On the application you will be able to list your preferences and we will do our best to accommodate your request. Please remember that all requests are on a first-come-first-served-basis. For upper level units, you will need to call and make arrangements. Should this service not be available, please contact us at (519) 884-8819.
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  • Q. Do you have a roommate matching service?
  • Yes we do. You can utilize our roommate matching service online to find one or more roommates, or you can bring all of your own roommates.
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  • Q. What happens on move-in day?
  • Not to worry! We will notify you in advance via e-mail of all the procedures (“Welcome Package”) to follow and the allocated time(s) for you to move in. We will provide you with all necessary entry access codes for the building, suite and your own bedroom, etc. so that your move–in day is as smooth as possible. We will also have staff available during this hectic time period to assist you if you require it.
    Please note that you must have all leasing documentation completed, last month’s rent deposit paid, and monthly payment plan set up before move-in day and before we will send any "Welcome Package".
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  • Q. Do I have to connect utilities, Internet and cable?
  • No you do not have to connect any of these utilities. It will all be ready for you to use as soon as you arrive.
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  • Q. What about a telephone connection?
  • This you will have to make arrangements for should you require it. We will provide you with contact numbers for you to make this happen. Most students use their mobile telephones instead of landlines.
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  • Q. What furniture is included in the suite?
  • Living room
    • Leather-style sofa and loveseat
    • Coffee table
    • End table
    • 42” Flat screen TV
    • Framed pictures on walls
    • Closet organizer shelving
    Kitchen
    • 5 chairs around dining area
    • Appliances (cooktop, stainless steel microwave/oven and oversized refrigerator)
    Bedroom
    • Desk
    • Double bed with headboard
    • Dresser (there is also a separate closet)
    • Night table
    • Framed pictures on walls
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  • Q. Can I bring my own furniture?
  • Due to storage issues we cannot remove any of the furniture within the suite. Please feel free to contact us via e-mail for any specific items you may be interested in bringing into the suite.
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  • Q. What else do I need to bring from home?
  • You will need to bring some personal items such as linens, pillows, blankets, comforters, clothes hangers, wastebaskets, cooking and eating utensils, cleaning supplies, etc.
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  • Q. Do I need a parking permit and where can I park?
  • Yes, there is monitored above and underground parking available, and a parking permit will need to be displayed at all times to avoid a parking ticket. A Parking Agreement will need to be completed with the Rental Office where your permit will be issued to you. Please remember that all requests are on a first-come-first-served basis.
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  • Q. Where can I store my bicycle?
  • Yes, there is above and underground bicycle storage available. A Bicycle Storage agreement will need to be completed with the Rental Office in order to be able to access this secured area. Please remember that all requests are on a first-come-first-served basis.
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  • Q. Are there storage lockers available?
  • Yes, we have one storage locker available on each floor. A Storage Agreement will need to completed with the Rental Office. As there is limited availability, that all requests are on a first-come-first-served-basis.
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  • Q. What do I do if I need to request maintenance?
  • Through our website and by way of your login access code you will be able to request any maintenance necessary. Should you require immediate assistance we will be available 24/7 and we will provide you with all pertinent contact information prior to move-in day.
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